Privacy Policy & Cancellation Fees

Privacy Policy – Katie East Cambs Doula

This privacy policy sets out how Katie East Cambs Doula/BabyCalm and ToddlerCalm East Cambs and Cambourne uses and protects any information that you give Katie East Cambs Doula/BabyCalm and ToddlerCalm East Cambs and Cambourne when you use this website.

Katie East Cambs Doula/BabyCalm and ToddlerCalm East Cambs and Cambourne is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Katie East Cambs Doula/BabyCalm and ToddlerCalm East Cambs and Cambourne may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2014.

What we collect

We may collect the following information:

  • name

  • contact information including phone number and email address

  • demographic information such as address and postcode

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cancellation Fees

Cancellation with 1 months notice – Full refund

Cancellation with 2 wks notice – Partial refund

Same day Cancellation – No refund

If there are exceptional circumstances then I can consider re-scheduling workshops and/or partial refunds can be considered, however my own overheads, outgoings and childcare costs have to be taken into consideration.